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Returns
Whatever the reason, if you are not satisfied with your GuyGifter purchase we will gladly exchange it or refund your money within 60 days of purchase, which ever you prefer.
- To exchange or return an item, package it securely in its original packaging with warranty info, etc. , and enclose a note with your name, address, and phone number or alternatively a copy of the invoice and a note detailing what action you’d like us to take once the return is received in our warehouse. If there is any payment due as a result of the difference between the items, say you need an XXL size instead of that M size, please enclose the additional fee with your exchange order.
- Send the package to us:
Attn: Customer Care Dept
GuyGifter
19510 144th Ave NE #E5
Woodinville, WA 98072
- Sorry, due to our low price points we’re unable to accept "return postage due" items, COD’s, issue call tags or pay for return postage. Also returns are not accepted on opened software or videos due to copyright laws. Due to their unique nature, returns or exchanges are not accepted on personalized items; we'll be happy to replace them if we've made an error in personalizing your order. Contact us via email service@GuyGifter.com with questions.
- For exchanges, there are no additional shipping charges to you for us to ship your exchange once we receive the item you'd like to exchange at our warehouse.
- For returns, we will credit you back in the same manner the purchase was made. If you paid by credit card, it will be credited to your account within 24 hours of receiving the item in our warehouse. (Credit card credits usually take a few days to show up on your statement.) If you paid by check, our accounting department will process the refund within two weeks. Sorry, shipping fees are not refundable unless we made the error.
- If your package arrives damaged, please save the original packaging and email service@GuyGifter.com or call us Monday through Friday 8:30AM to 4:30PM PST ONLY at 888-650-GIFT for replacement and to file a claim with the carrier on your behalf.
- If you have questions, please contact our Customer Care Dept. at service@GuyGifter.com. Or call 1-888-650-GIFT or 1-425-869-5471 Monday through Friday 8:30AM to 4:30PM PST ONLY.
- Custom items are not returnable. Please call in advance for an RMA in the event multiples of non-custom products need to be returned. A 20% restocking fee applies for returns of multiples. Returned items will ONLY be accepted with an RMA number listed on the lead carton and MUST be in original condition with instructions, warranty and original packaging intact. Please email at service@GuyGifter.com with any questions.
- International returns are usually not cost effective. Please email us service@GuyGifter.com with questions.
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